We at Decon Sciences are committed to providing a managed quality based approach. Our approach to meeting and maintaing the required quality and service standard is based on implementation of a quality management system certified to ISO 13485:2003 and ISO 9000:2000.

The company aims to promote the highest standards of service excellence. The process to be adopted will establish professional service standards and a framework for ongoing assessment. The measurement of quality will involve a process which:

• reduces the number of non-conformances and measures them
• defines the nature of the services being measured
• defines the manner in which customers’ views are sought
• develops the process for producing performance reports
• defines seamless rectification and remediation processes